❤️ Get to Know CS
https://www.facebook.com/Completeseniorbenefit
Feedback & Continuous Improvement
Agent Feedback Form (for improvement suggestions)
https://team-prime-talk.slack.com/archives/C08RNV77PAL
Ask 3 Before Me - Only Reach Out to Management After These Steps
Step 1: Check the Agent Document Library
Explore scripts, recorded trainings, onboarding checklists, and how-to
It’s right at the top of the homepage. Most forms, guides, and answers live there!
Step 2: Review Training Content
Step 3: Ask in Slack (#3-before-me)
Use the #3-before-me Slack channel (link right above) to ask your peers. Someone else has probably been there too!
When you find info yourself, you retain it longer and become more confident in your role. Studies back this up!